Legal Notices & Privacy Statement

This legal notice applies to the entire contents of this World Wide Web Site under the domain name www.stcharleshomes.co.uk and to any correspondence by email between us (the "Site").

Intellectual Property: The phrase "Intellectual Property" means all copyright, know-how, confidential information, technical information, trade secrets, business names, trade marks, service marks, business or trade names, patents, petty patents, utility models, design rights (whether registerable or otherwise), semi-conductor topography rights, database rights, all rights in the nature of unfair competition rights or rights to sue for passing-off and any other intellectual property rights whether registered or unregistered or any application therefore subsisting anywhere in the world from time to time or any other property.

Unless stated otherwise, all product names, designs, logos, titles, text, images, audio, video, software or other content ("Content") within this Site are the Intellectual Property of St Charles Homes or its licensors and any relevant trade marks used are the property of their respective owners. Subject to the "Use of this Site" section below, nothing contained on the Site should be construed as granting, by implication, estoppel, or otherwise, any licence or right to use any of St Charles Homes Intellectual Property displayed on the Site without the written permission of St Charles Homes. "All proprietary information, software, graphics, files, logos and trademarks received or transmitted electronically are the property of St Charles Homes and further distribution or downloading of such information does not confer any rights on any other person or Company.

"Use of this Site: St Charles Homes maintains this Site for your, information, education, personal entertainment and communication. Please feel free to browse the Site. You may download Content on the Site for non-commercial, personal use only provided you also retain all copyright and other proprietary notices contained on the Content.

You may not, however, distribute, modify, transmit, reuse, re-post, or use any or all of the Content for public or commercial purposes St Charles Homes' prior written permission. Changes periodically are made to the Content on this Site. Limitation of Liability: You will appreciate that as we are providing this Site to you free of charge, the Site is provided on an "as is" basis and St Charles Homes cannot give any warranties in connection with the Site. Accordingly, to the maximum extent St Charles Homes is permitted by law, St Charles Homes provides you with the Site on the basis that St Charles Homes excludes all representations (except fraudulent representations), warranties, conditions and other terms (including without limitation the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for this notice would have effect in relation to the Site.

St Charles Homes also excludes all responsibility for any amount or kind of loss or damage that may result to you or a third party as a result of providing the Site, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing the Site or your downloading of any Content from the Site or any sites linked to the Site.

St Charles Homes, any other party (whether or not involved in creating, producing, maintaining or delivering the Site), and any of St Charles Homes' holding companies, subsidiaries or affiliated companies ("Affiliates") and the officers, directors, employees, shareholders or agents of any of them shall not be liable in connection with the Site in any way (or in connection with the use of, performance of, or your browsing in, or your links to, other sites from this Site), for any loss or damages of any kind howsoever arising, including without limitation, any direct, indirect, punitive or consequential loss or damages or any loss of income, profits, goodwill, data , contracts, and whether or not advised of the possibility of such damages and whether in tort (including negligence), contract or otherwise. However, nothing in this legal notice shall exclude or limit St Charles Homes' liability for fraud or for death or personal injury caused by its negligence.

Unaffiliated Products and Sites: Descriptions of, or references to, products, publications or sites not owned by St Charles Homes or its Affiliates do not imply endorsement of that product, publication or site. St Charles Homes has not reviewed Content on sites other than the Site and is not responsible for it. St Charles Homes disclaims responsibility for all representations made or implied in relation to products, publications or sites not owned by St Charles Homes. Your linking to any other sites is at your own risk.

Communication with this Site: You shall not post or transmit any statement, material or content that is unlawful, obscene, indecent, libellous, pornographic, seditious, offensive, defamatory, threatening, abusive, liable to incite racial hatred, discriminatory, menacing, threatening, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or for which you have not obtained all necessary licences and/or approvals or which may cause annoyance or inconvenience. You also agree that any postings or transmissions you make shall not constitute or encourage conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of, or infringe the rights of any third party enforceable in, any part of , any part of the United Kingdom, the European Union, the United States or the Commonwealth. You must also not transmit any technically harmful postings or transmissions to or through this Site (and such shall include but not be limited to computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data) or engage in other practices of misuse (which shall include but not be limited to hacking). St Charles Homes will fully cooperate with any law enforcement authorities or court order requesting or directing St Charles Homes to disclose the identity or locate anyone posting any such Content.

Consequences of postings: Any communication or Content you transmit to the Site by email or otherwise, including, but not limited to, any data, questions, comments, suggestions, is and will be treated as, non-confidential and non-proprietary. St Charles Homes cannot prevent the "harvesting" of information from the Site, and you may be contacted by St Charles Homes or unrelated third parties, by email or otherwise, within or outside of the Site. Anything you transmit may be edited by or on behalf of St Charles Homes, may or may not be posted to this Site at the sole discretion of St Charles Homes and may be used by St Charles Homes or its Affiliates for any purpose, including, but not limited to, reproduction, disclosure, transmission, publication, broadcast and posting. Furthermore, St Charles Homes is free to use any ideas, concepts, know-how, or techniques contained in any communication you send to the Site for any purpose whatsoever including, but not limited to, developing, manufacturing and marketing products using such information.

St Charles Homes is under no obligation to monitor or review any discussion, chats, postings, transmissions, bulletin boards etc. on the Site. St Charles Homes assumes no responsibility or liability for any action or communications by you or any unrelated third party within or outside of this Site.

Governing Law: This site was developed by St Charles Homes in England. The Site shall be governed by, and your browsing in and use of the Site, is under and subject to the laws of England and under the exclusive jurisdiction of the English Courts. Notwithstanding the foregoing, the Site may be viewed internationally and may contain products or services not available in all countries or available in some countries only on other terms, including terms as to price. References to a particular product or service do not imply that St Charles Homes intends to make such products or services available in such countries. Please see our Privacy Policy for more information

Privacy Policy

This privacy policy applies to the entire contents of this World Wide Web Site under the St Charles Homes domain name and to any correspondence by email between us (the "Site").

Welcome to the St Charles Homes Internet Site. St Charles Homes wants you to know what information we learn about you when you visit the Site and what we do with that information. When you visit the Site, we recognise only your domain name and not your email address. We will see your email address only if you fill out a form or send us an email message. If you provide information about yourself by registering on a page, by filling out a survey, by participating in our promotions or otherwise by telling us about yourself or your activities, we will collect that information for our own use to improve our products and services and the content of the "Site".

As St Charles Homes is part of a larger group of companies operating internationally, we will from time to time also make available to other companies within the group, which may be located within Europe or outside, information relating to our operations, including the information you have provided to us in order for us to improve our service and to assess more accurately your needs. If you believe that we are storing details relating to you and that these are incorrect, please write to [email protected] and we will correct them as soon as possible.

We may also use data you provide to send you information, unless you indicate otherwise. St Charles Homes reserves the right to change or update this policy at any time by posting a notice to that effect on the Site.

Remarketing

We may remarket your information. Remarketing is a way for us to connect with users, based upon your past interactions with the St Charles Homes website. Third-party marketing vendors may be hired by St Charles Homes to perform remarketing services. As a result, third-party vendors, including Google, may show St Charles Homes ads on sites on the internet. Third-party vendors, including Google, use cookies to serve ads based on a user's prior visits to St Charles Homes's website.

To opt out of customized Google Display Network ads click here. To find out more about how Google uses any data it collects please visit http://www.google.com/privacy_ads.html.

Any information collected is used only for remarketing purposes and will not be used by them for any other purpose.

Customer Complaints

We are committed to providing a high standard of service to every customer. We recognise, however, that occasionally we may not live up to expectations and you may wish to raise matters with us.

If you have a complaint then please write to us at :

St Charles Homes Ltd
Complaints Department
50 Salisbury Road,
London, TW4 6JQ
United Kingdom

We will in the first instance, normally, and unless you tell us otherwise, respond by letter to your address. This is to ensure privacy and if required enclose documentation.

Information you may need to give to us

To help us investigate and resolve any problem quickly, please provide the following:

Your name and address;
A clear description of your concern or complaint;
Details of what you would like us to do to put matters right;
Copies of any relevant documents or correspondence;
A daytime telephone number where we can contact you.

How we will handle it

We will try to resolve your complaint as soon as we can. The first step is for us to understand what the problem is and to identify what we can do to put it right.

Sometimes we will not be able to resolve your complaint straight away. If we are unable to resolve your complaint by close of business on the business day following receipt, and we have not already contacted you to agree our proposal for resolving it, we will:

Send an acknowledgement of your complaint in writing within 5 working days;
Pass your complaint to our Managing Director and Head of Legal.

If your complaint is complex, we will keep you informed of the progress we are making as our investigations continue. We aim to resolve your complaint within 4 weeks. If we are unable to resolve your complaint within this time, we will send you a written update to explain what is happening and will let you know when we expect to resolve your complaint. We will aim to send you a final response no later than 8 weeks. Sometimes we do not have the control over the times scales where materials or labour depend on outside contractors or suppliers. In this situation we would look to resolving the issues as quickly as we can within those time constraints.